$7,501 - $10,000
Keynote fee falls within this range. For exact fee, please contact us.
Illinois
As a keynote speaker, entrepreneur and author, Laurie Guest, CSP, CPAE is the authority and “go-to” resource for customer service excellence.
For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.
Laurie’s knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.
With presentations and programs that are fun and relatable – never canned or “over rehearsed” – Laurie’s engaging and entertaining programs deliver both real-time interaction with audiences and a surprising dose of humor, too.
Her latest book, The 10¢ Decision: How Small Change Pays off Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.
THE 10¢ DECISION: HOW SMALL CHANGE PAYS OFF BIG
Whatever business you’re in, service is at the center of it. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”- the ones that don’t cost much (literally or figuratively) but have a massive impact – that set the stage for remarkable customer service. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and your business as a whole.
LIFE IN THE ESPRESSO LANE: HOW TO BE SMOOTH, BOLD AND BALANCED IN A FAST-PACED WORLD
What if you could give yourself an instant pick-me-up by a simple change of thinking-even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated and energized. You will learn practical mental “lattes” – ideas you can serve yourself any time you need to get your perk on! This fast-paced, fun and interactive program will give you the tools to blend your own energizer. You will leave with new pep and excitement for the day. After you savor her “cup of sanity” once, Laurie’s humor and wisdom will make you want to drink in her ideas daily.
ARE WE HAVING FUN YET? COMMUNICATION AND TEAMWORK IS MORE THAN A GAME OF CHANCE
Is your team overdue for a fun, laugh-while-learning experience? Wouldn’t it be nice if you could also get them reacquainted, reenergized and recommitted to your organization’s goals? Heck, while we’re at it, why not throw in improved personal interactions and a morale boost? During this customized, game-style program, audience members work together to build better communication and teamwork skills. The session is both enjoyable and highly interactive.
COURAGEOUS CONVERSATIONS: LEARN THE KEYS TO PRODUCTIVE, EFFECTIVE COMMUNICATION
Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult clients, language to deal with challenging staff, or simply the guts to say what the boss needs to hear, this session can help. During this highly interactive program, attendees will take common scenarios and learn how to phrase the communication in ways that increase their influence with others.
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LAURIE GUEST, CSP, CPAE
Illinois
$7,501 - $10,000
Keynote fee falls within this range. For exact fee, please contact us.
As a keynote speaker, entrepreneur and author, Laurie Guest, CSP, is the authority and “go-to” resource for customer service excellence.
For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.
Laurie’s knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.
With presentations and programs that are fun and relatable – never canned or “over rehearsed” – Laurie’s engaging and entertaining programs deliver both real-time interaction with audiences and a surprising dose of humor, too.
Her latest book, The 10¢ Decision: How Small Change Pays off Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.