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Effort vs. Results – Josh Linkner

Imagine that a loved one is on the operating table in a life-or-death situation. You and your family gather in the waiting room waiting with bated breath for the doctor to communicate the results of this life-saving procedure.

Back to Class: Shep’s Law of Customer Service – Shep Hyken

Let’s go back to physics class for just a moment. Isaac Newton’s third law of motion states, “For every action in nature, there is an equal and opposite reaction.” I admit to struggling in physics, but this was one principle I understood.

How Your Daily Decisions Determine Destiny – Mary Kelly

We often do not consider how seemingly insignificant choices lead to habits that have long-term consequences. How we choose to spend our mental energy and physical time impacts us and those around us. Lots of little decisions add up and create outcomes.

Customer Service Leadership: Zelensky Style – Chip Bell

The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. “I am the CEO of a country,” he said, “elected to serve the people.”

Create the Joy: Bust Out of Service Fatigue – Laurie Guest

Can anyone remember the days when there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!