A young man came up to me after a speech and said, “may I ask you a question? I’m curious – who motivates the motivator?” Then he added this. “I mean, how do you get yourself to focus on what really matters?” Great question.
Logic – and oddsmakers – have always said it is “easier” to win at home, yet in each of the most important moments this post-season, the Avs did it “the hard way,” winning while entire arenas filled with fans jeered their every move.
Much is written about understanding a customer’s journey through an organization’s service processes. Organizations train for a friendly customer greeting and effective hosting. They scrutinize associate handoffs and communications.
Amazon announced this past week that it will start making drone deliveries later this year in California. The service will deliver thousands of various items directly to Amazon customers’ backyards who will then provide feedback about the Prime Air service.
Bundled up in warm parkas, scarves, and hats to fend off the blustery, winter ocean storm, we watched as mother slid into the just filled, sloshing swimming pool aboard the cruise ship. This was the first reliable travel tip I learned — in case of seasickness, swim.