Speaker Media & Blog Posts

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A.I. Requires Repositioning Your Workforce Rather Than Laying Them Off – Dan Burrus

A.I. Requires Repositioning Your Workforce Rather Than Laying Them Off – Dan Burrus

Artificial intelligence (A.I.) has started out simple. From Amazon’s Alexa, Siri on your iPhone, or proclaiming “hey, Google…” in your home, there are several small but impactful applications of A.I. that have become fully integrated in our world today.
Anticipatory Leaders Leverage Future Facts™ – Dan Burrus

Anticipatory Leaders Leverage Future Facts™ – Dan Burrus

The coronavirus pandemic has proven to be one of the most disruptive occurrences to happen in modern history. Everyone was forced to change in some way - and with large numbers of employees working from home, we turned to digital solutions like never before.
How Authentic Leaders Turn “How are you?” Into a Real Conversation – Mary Kelly

How Authentic Leaders Turn “How are you?” Into a Real Conversation – Mary Kelly

"How are you?" has shifted from a point of conversation to a fairly meaningless reflex. If you think about how many times you ask that question every day, you may realize it's no longer relevant.
Tokens and Talents: The Audacity to Give – John O’Leary

Tokens and Talents: The Audacity to Give – John O’Leary

John O'Leary shares the best gifts he's ever received and why the audacity of giving is more important than the gift itself.
Reducing Friction Makes You Money – Shep Hyken

Reducing Friction Makes You Money – Shep Hyken

Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles.
Becoming Backable – Josh Linkner

Becoming Backable – Josh Linkner

Getting someone to take a chance on you is one of the most important steps to achieving success in both business and life. Yet mastering the art of persuasion is often overlooked and misunderstood.
Pandemic into Endemic: COVID is Here to Stay (and that’s okay) – Andrew Busch

Pandemic into Endemic: COVID is Here to Stay (and that’s okay) – Andrew Busch

For the economy, the trends supercharged by the virus will remain as will the virus. Let that thought settle in a moment. Think what it means for leisure & hospitality, concerts, entertainment and travel/transportation.
Do You Have a Customer Trim? – Chip Bell

Do You Have a Customer Trim? – Chip Bell

Trim is all about eliminating drag on your customer's path to getting the outcome they desire. It takes caring enough to have solutions ready to ensure smooth sailing. Make sure you have a trim button on all your customer service processes.
“Armor Up” for Post-Pandemic Business Trends – Laurie Guest

“Armor Up” for Post-Pandemic Business Trends – Laurie Guest

Although all of our problems didn't magically go away with the flip of the calendar page, I'm more optimistic than ever that we'll find our way to the other side soon… one thing is certain: the time is now to prepare for a post-pandemic world.
Vital Leadership skills for the New Era – Marilyn Tam

Vital Leadership skills for the New Era – Marilyn Tam

Surveys and research are showing that the top leadership skills for the future are the abilities to coach, support their employees and to foster teamwork. Are you prepared?
5 Top Customer Service Articles for the Week of January 25, 2021 – Shep Hyken

5 Top Customer Service Articles for the Week of January 25, 2021 – Shep Hyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Future Technologies, Cryptocurrency, and Strategic Planning for Businesses – Jack Shaw

Future Technologies, Cryptocurrency, and Strategic Planning for Businesses – Jack Shaw

Future Technologies, Cryptocurrency, and Strategic Planning for Businesses01/22/21     Future Technologies, ...