Speaker Blog Posts
We Help Meeting Planning Executives THRILL Their Audiences!
One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience.
Have you ever heard of an ambivert? No, it isn’t a West Texas animal or a driverless vehicle. An ambivert (and I confess to being one) is, by definition, “a person whose personality has a balance of extrovert and introvert features.”
A young man came up to me after a speech and said, “may I ask you a question? I’m curious – who motivates the motivator?” Then he added this. “I mean, how do you get yourself to focus on what really matters?” Great question.
Logic – and oddsmakers – have always said it is “easier” to win at home, yet in each of the most important moments this post-season, the Avs did it “the hard way,” winning while entire arenas filled with fans jeered their every move.
Much is written about understanding a customer’s journey through an organization’s service processes. Organizations train for a friendly customer greeting and effective hosting. They scrutinize associate handoffs and communications.
Amazon announced this past week that it will start making drone deliveries later this year in California. The service will deliver thousands of various items directly to Amazon customers’ backyards who will then provide feedback about the Prime Air service.
Bundled up in warm parkas, scarves, and hats to fend off the blustery, winter ocean storm, we watched as mother slid into the just filled, sloshing swimming pool aboard the cruise ship. This was the first reliable travel tip I learned — in case of seasickness, swim.
Have more control over your time and own your schedule so that you can enjoy some time off by making sure you stay up to date on your to-do list. Create a daily to-do list to ensure you take the right steps and complete the necessary tasks.
I’ve never really had a mid-life crisis. It seems somewhat ridiculous to think that one could somehow reverse the effects of life by veering dramatically off course, as some do. Life is like a moving sidewalk and it’s hard to fight its forward motion.
Heroes choose their words wisely. Wise words lead to a life of wisdom and positive influence. Words can be used to tear down walls and build bridges. Unfortunately, they can also be used to tear down bridges and build walls.
When the misguided leaders at Enron, Tyco and Worldcom committed fraud and marred their shareholders with huge losses, the Securities and Exchange Commission rightfully swooped in to prevent future cons.
Years ago, I ran a small construction company. Continuously running material, picking up tools, and dropping lumber, I spent significant time in a truck with Harold Stewart. Working together for almost a decade, Harold certainly taught me much.