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Answer the Question the Right Way – Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. It’s more than just a misunderstanding or a breakdown in communication. Maybe the employee doesn’t want to take the time to answer the question correctly.

Ways to Cut Your Company’s Tax Bill – Gene Marks

If you’re running a small business, your taxes aren’t going down in the foreseeable future. If anything, they’ll likely rise. Many of my small-business clients ask me for tax savings advice, and, unfortunately, the options this year are limited.

5 Ways to Create Boundaries (to Avoid Workplace Burnout)

Before describing 5 things employees can do to create better boundaries, let me gently stress that none of these ideas involve screaming, yelling, offensive language or stomping out of a meeting. Good manners and showing respect are always welcomed.

Moving the Target: 5 Steps to Help You Level Up Your Goals

Finding it too easy to hit your goals? Maybe you have goals that do not challenge you. That means it is time to level up. When it comes to making goals that help you overall, it is important to ensure that they are progressive…stepping stones to success.