Just Love People – John O’Leary

Years ago, I ran a small construction company. Continuously running material, picking up tools, and dropping lumber, I spent significant time in a truck with Harold Stewart. Working together for almost a decade, Harold certainly taught me much.

Answer the Question the Right Way – Shep Hyken

Sometimes a customer asks a question, and then either doesn’t understand or like the answer. It’s more than just a misunderstanding or a breakdown in communication. Maybe the employee doesn’t want to take the time to answer the question correctly.

Ways to Cut Your Company’s Tax Bill – Gene Marks

If you’re running a small business, your taxes aren’t going down in the foreseeable future. If anything, they’ll likely rise. Many of my small-business clients ask me for tax savings advice, and, unfortunately, the options this year are limited.