Your shiny new digital thermometer will ensure that your family room is exactly 69.3 degrees. Or if your five-year-old daughter seems warm, it will only take a couple seconds to know how high her fever is with that handheld device you snagged from the drugstore for just $12.
I love to receive examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share today is a great example of personalized and proactive communication.
Stetson Bennett turned down playing football at smaller colleges to try his luck at the University of Georgia. “And then I could go somewhere else if it didn’t work out rather than balling out and never having that chance here. I didn’t want that regret.”
Some of your customers may not have enough cash readily available to buy your products. Others may prefer not to use a credit card. Does this mean you lost the sale? Small businesses are learning this may not be the case, thanks to Buy Now Pay Later options.
No, Joel Manby was not meant to play professional sports, but he was undoubtedly meant to be a business leader. This realization became crystal clear two years after college when he was admitted to Harvard Business School and emerged with an MBA in 1985.