About CCSB

ABOUT CCSB We Help Meeting Planning Executives THRILL Their...

Getting Your Customers and Employees to Whistle in the Dark – Chip Bell

Customers and employees today are sometimes scared to tell us what they think. Ask a customer, “How was your meal?” and you are more likely to get “fine,” than the whole truth. Ask employees for their best ideas, and you might get safe answers if you get answers at all. But there is a tool for changing all of that