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Unconscious Bias – How to Manage What You Can’t See

In grad school I was one of 5 women in a macroeconomics course along with over 60 men. The professor wrote on my first written assignment she was surprised at my excellent performance. I found it interesting a woman professor would have a bias against another female.

Fed & Rates: Next Friday is the Big Day

Let’s start with the big picture on interest rates. 90 central banks around the world have raised interest rates. This week, Indonesia, Norway, Philippines, Switzerland, Taiwan and the Bank of England all raised rates along with the Federal Reserve.

Tips for Defeating Negative Self-Talk – Mary Kelly

Negative self-talk can be insidious. It gets in your head, courtesy of previous experiences and negative input from people who do not always mean well. If you listen to the negative messages, you discourage yourself. You convince yourself that goals cannot be achieved.

Exit Interviews and Staying Interviews – Shep Hyken

One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience.

Extroverts…Listen Up! – Colette Carlson

Have you ever heard of an ambivert? No, it isn’t a West Texas animal or a driverless vehicle. An ambivert (and I confess to being one) is, by definition, “a person whose personality has a balance of extrovert and introvert features.”