$7,501 - $10,000
Keynote fee falls within this range. For exact fee, please contact us.
Indiana
Request Availability for Brooke Billingsley
Open, honest, engaging, informative, and humorous, Brooke Billingsley has been speaking professionally for the past 20 years. As a business owner, author, consultant, and trainer, she brings her expertise to the platform by interacting and connecting with her audiences.
When you hire Brooke, you can be assured that you will have an unforgettable event. She will share insights that participants can immediately incorporate into their workdays. Brooke will provide customized solutions to improve the patient/consumer experience giving your organization a competitive edge.
Brooke is CEO of Perception Strategies, Inc., a qualitative research firm and one of the nation’s largest healthcare mystery shopping companies, and Task To Touch, LLC, creators of healthcare e-learning videos available on HealthStream. With Task To Touch, many of her observations as a healthcare researcher come to life as professionally produced reenactments.
Brooke provides valuable insight as she shares her trifecta of healthcare knowledge – generating over half a million healthcare mystery shops and 100’s of patient observations/interviews at bedside.
A successful trainer and consultant, Brooke helps clients achieve success by understanding and benefiting from consumer perception so that they can remain competitive in today’s market.
Brooke authored an insightful guide to customer service entitled Turn Your Customer On: 23 Ways to Motivate Employees and Make Your Customers Love You, The Perceptive Patient: A Healthcare Consultant’s Own Cancer Journey, and The Second Best Thing: Making Dreams Come True for Children with Life Threatening Illnesses.
Brooke has been featured on Good Morning America and in The Wall Street Journal as well as several professional healthcare magazines.
Moving from Task To Touch™
Task To Touch e-Learning (Exclusively available through HealthStream)
Healthcare continues to search for the magic bullet to improve their patient experience, HCAHPS scores, and market share. Over the past ten years, Brooke has had the privilege of sitting bedside with hundreds of patients across the country to better understand what their actual experience is compared to what the hospital thinks it is. Her team has been asked to observe bedside shift reports, hourly rounding, the practice of using the four P’s, and many other system wide initiatives that are task driven.
In this engaging presentation, Brooke will demonstrate how clinical supervisors, nursing directors and leadership distinguish themselves from a Task To Touch™ organization.
Self-Compassion Keynote
The perception of threat activates the sympathetic nervous system and triggers an acute stress response that prepares the body to fight or flee. More recently neuroscientists have described a third system, the “tend and befriend” system. This system is modulated by the neurotransmitter oxytocin. When activated, it produces feelings of comfort and stability, and is associated with enduring improvements in mood and well-being. This system is correlated with several human feelings, one of which is compassion.
Compassion refers to feeling empathy in the face of suffering. It is important to cultivate for others, but most importantly, for yourself. Self-compassion is associated with lower rates of depression, self-criticism, physical ailments, and improved immune system functioning.
In this interactive keynote you will be able to:
- Cultivate daily self-compassion
- Practice mindfulness in a way that enhances your productivity
- Have better relationships
The Perceptive Patient
After 20 years of patient perception research, clinical deep dives, and ethnographic studies on poor performing hospital units, nothing could have prepared Brooke for her own emotional journey of navigating through a year and half of cancer treatment and then having to repeat this experience with her late husband. She shares her story as a perceptive patient observing her care through the vulnerable eyes of someone who has lost control of knowing what the future holds.
Brooke’s inspiring stories rekindle the human spirit as she shares how her caregivers provided survival kindness, used gentle gestures, and spoke healing words.
Learning Objectives:
- Identify areas in your organization where you can have the greatest impact on the patient’s care journey.
- Rethink how patients perceive clinical processes.
- Identify ways your staff can begin to provide gentle gestures and healing words to impact the patient experience.
Everyone Wins with Exceptional Customer Service
Cracking the Communication Code
We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Understanding that everyone comes to the conversation with their own frame of reference and that is their starting point. Discover how to crack the code to effective communication by utilizing new tools.
- Learn how to tailor your communication to specific styles
- Understanding learning styles
- Using the influencer at work
- Creating new strategies to connect with others
Renewing Your Faith After Loss
Did your life turn out how you planned? How did you handle the crisis that turned your life upside down? Brooke will share how her faith and God’s grace carried her through the loss of her husband who was her business partner and best friend. In this engaging keynote, Brooke will share how God spoke to her through scripture, changes in circumstances and a bright future. She will share how you can access that hope for your own future.
When life’s struggles and storms toss you about, set hope as your anchor. “We have this hope as an anchor for the soul, firm and secure” (Hebrews 6:19, NIV).
Am I Enough?
As women we all ask this question, Am I enough? Whether you are in college, a newly wed, new mother, empty nester or watching sunsets we have all struggled with being good enough. In this keynote we will talk about your identity in Christ, His purpose designed for you and your worth and value according to scripture. Stop questioning yourself and get unstuck to align with the exciting life only God can provide.
Request Availability for Brooke Billingsley
BROOKE BILLINGSLEY
Indiana
$7,501 - $10,000
Keynote fee falls within this range. For exact fee, please contact us.
Open, honest, engaging, informative, and humorous, Brooke Billingsley has been speaking professionally for the past 20 years. As a business owner, author, consultant, and trainer, she brings her expertise to the platform by interacting and connecting with her audiences.
When you hire Brooke, you can be assured that you will have an unforgettable event. She will share insights that participants can immediately incorporate into their workdays. Brooke will provide customized solutions to improve the patient/consumer experience giving your organization a competitive edge.
Brooke is CEO of Perception Strategies, Inc., a qualitative research firm and one of the nation’s largest healthcare mystery shopping companies, and Task To Touch, LLC, creators of healthcare e-learning videos available on HealthStream. With Task To Touch, many of her observations as a healthcare researcher come to life as professionally produced reenactments.
Brooke provides valuable insight as she shares her trifecta of healthcare knowledge – generating over half a million healthcare mystery shops and 100’s of patient observations/interviews at bedside.
A successful trainer and consultant, Brooke helps clients achieve success by understanding and benefiting from consumer perception so that they can remain competitive in today’s market.
Brooke authored an insightful guide to customer service entitled Turn Your Customer On: 23 Ways to Motivate Employees and Make Your Customers Love You, The Perceptive Patient: A Healthcare Consultant’s Own Cancer Journey, and The Second Best Thing: Making Dreams Come True for Children with Life Threatening Illnesses.
Brooke has been featured on Good Morning America and in The Wall Street Journal as well as several professional healthcare magazines.
Moving from Task To Touch™
Self-Compassion Keynote
The Perceptive Patient
Everyone Wins with Exceptional Customer Service
Cracking the Communication Code
We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Understanding that everyone comes to the conversation with their own frame of reference and that is their starting point. Discover how to crack the code to effective communication by utilizing new tools.
Renewing Your Faith After Loss
Did your life turn out how you planned? How did you handle the crisis that turned your life upside down? Brooke will share how her faith and God’s grace carried her through the loss of her husband who was her business partner and best friend. In this engaging keynote, Brooke will share how God spoke to her through scripture, changes in circumstances and a bright future. She will share how you can access that hope for your own future.
Am I Enough?
As women we all ask this question, Am I enough? Whether you are in college, a newly wed, new mother, empty nester or watching sunsets we have all struggled with being good enough. In this keynote we will talk about your identity in Christ, His purpose designed for you and your worth and value according to scripture. Stop questioning yourself and get unstuck to align with the exciting life only God can provide.