The year 2020 has been the most challenging year in healthcare in the last century. Caring for our patients while caring for ourselves has been a struggle. How do we find ways navigate the difficult landscape that is before us? How do care for each other as we move away from this pandemic? How do we energize, empower and engage our bedside nurses and develop a work culture based on mutual respect and collaborative success? The answers to these questions are not easy. This presentation will help you to understand the secret of a successful recovery while helping each attendee understand what it will take to remain resilient. The presenter will use humor and story telling to uplift the audience and show that we can weather the storm if we move forward together as one.

• Learner will be able to develop a unit culture that is based on mutual respect, teamwork and collaboration
• earner will be able to implement best practices from around the globe that will help strengthen the relationship between all members of the healthcare team
• Learner will understand the 3 major survival skills that all healthcare leaders must possess.

Throughout the United States, hospitals are challenged to meet the needs of their patients as well as the overwhelming regulatory and accreditation standards, set forth by governing bodies and accrediting agencies. In this challenging new work environment, patients are often cared for by bedside caregivers who are overwhelmed by the pressure to meet all of the expectations of the patients in their care, in addition to the expectations of their employers. Many nurses express that they feel overworked and believe they don’t have time to provide compassionate patient centered care. When the nurses feel they don’t have the time to fully care for their parents, burnout is sure to follow. In this presentation, nurses learn how to provide compassionate care to their patients WITHOUT adding anything more to their already busy day. The result? A patient experience that will exceed expectations and lead to the patient satisfaction scores that you desire.

Learning Objectives

• Learner will identify the precipitating factors that influence patient behavior and learn skills to regulate their reactions
• Learner will demonstrate an understanding of what makes each human being unique and then develop a care plan to meet a patient’s specific needs
• Learner will describe principles associated with the three levels of language and how to easily utilize those skills to create an exceptional patient experience.

How do you get a multigenerational workforce, who is feeling overwhelmed and burned out, to become motivated and accountable? In this constantly changing healthcare environment many leaders are expected to meet the metrics and goals set by their organizations and various regulatory bodies, while motivating the overworked and overwhelmed bedside caregivers enough to achieve the desired results. The reality is that patient satisfaction is the indirect measure of bedside caregiver engagement. This presentation will help leaders to motivate, empower and engage the bedside caregiver so that they WANT to work for you to meet your hospitals goals. The speaker will provide an 8 step process that is easy to implement, inexpensive to maintain and most importantly, fun to do!

Learning Objectives

• Learner will be able to develop and create a unit culture that is based on mutual respect, teamwork and collaboration
• Learner will be able to create an organized game plan using 10 results proven concepts to achieve the accountability needed to create the ultimate working experience
• Learner will be able to easily implement 3 reward and recognition programs with little to no cost to the department

On September 29, 2005, a DUI suspect in police custody wrestled a gun from an officer and shot three people, killing one officer and seriously wounding another officer and an ED tech.  In this lecture we look back at that tragic day and identify the deficiencies we discovered within our internal disaster plan and discuss in detail the changes that were made to ensure the safety of our staff and patients against possible future incidents,.