844-337-7325 [email protected]
JAY BAER, CSP, CPAE
New York Times Best-Selling Author, Internet Pioneer & Hall of Fame Speaker
Jay Baer
KEYNOTE VIDEOS
KEYNOTE FEE:

$20,001 - $30,000

Keynote fee falls within this range. For exact fee, please contact us.
TRAVELS FROM:

Indiana
VIRTUAL VIDEOS

"Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth."

CEO

"Jay's on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had."

Former CEO

"The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style-a perfect balance of humorous examples and educational insights - kept people engaged until the very end. It was informative, actionable, and personal - and incredibly valuable to our customers."

Vice President of Marketing

"Jay was the host for three days at our global IBM conference (3000+ in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event."

Global Marketing
ABOUT JAY BAER

Jay Baer is a customer experience and digital marketing pioneer, expert, advisor, researcher, and analyst. He has spent nearly 30 years helping the world’s most iconic brands gain and keep more customers. A 7th-generation entrepreneur, Jay has written six best-selling books, and founded five, multi-million dollar companies.

Jay is an inductee into the halls of fame for professional speaking and word of mouth marketing, and the creator of multiple award-winning podcasts. He is also one of just two people in the world listed as one of the top 30 “Global Gurus” in two different knowledge categories (customer service and internet marketing).

He founded the strategy and analysis firm Convince & Convert and is a board member of Experience Dynamic, a full-stack customer experience services collective. Media outlets like CNBC, NPR, Fox Business, and The Wall Street Journal frequently rely on Jay to comment and contextualize top trends. His very popular twice-monthly newsletter is at TheBaerFacts.com.

Jay loves growing businesses, delivering presentations (in-person or virtual) that audiences love, and plaid suits (meeting planners get to pick which suit he wears). He’s also a licensed tequila sommelier and a certified BBQ judge.

JAY BAER PROGRAMS & TOPICS

The Time to Win: Grow Your Business by Exceeding Customers’ Need for Speed

How much are you willing to wait? If you’re like most of your customers, the answer is very little. Your customers are deciding to buy from you today (and every day) based on how fast you are (or aren’t). More than half of all customers have made a recent purchase from a business that responded first, even if they were more expensive. And, 2/3 of all customers say speed is as important as price.

Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations. Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.

In this hilarious and interactive presentation filled with examples and research, Jay Baer teaches audiences how to create a unique story for their business; a tale that will turn their customers into their most effective sales and marketing advantage. This powerful keynote creates real change among attendees. It alters the way they think about the intersection of customer experience, marketing, sales, and operations, yielding big growth and enhanced cooperation.

Coveted Customer Experience: Grow Your Business by Focusing on 3 Things Your Customers Truly Care About

Customer expectations never move backwards. They want it right, and they want it right now. And given that customer experience is at least as important as price in most scenarios, getting those interactions perfect has a big impact on your success. But you can’t magically get better at every component of customer experience. However, you CAN get better at the ingredients that matter most. Coveted Customer Experience is a fast-paced, dynamic, inspirational, and hilarious presentation backed by real data, that shows you how to gain and keep more customers by improving on the three things that really matter to them.

3 Drawbridges: How to Cross Your Customers’ Moat of Attention

Don’t Attack Your Customers’ Castle, Get an Invitation to Go Inside Total marketing messages increased 40% last year. To protect their attention, audiences’ are stashing it away inside a castle. You cannot breach this castle by creating even MORE messages. But you can exceed your communication goals IF you convince your audiences to lower a drawbridge and invite you in.

To win with content in today’s world, you have to fundamentally realign your thinking and your expectations, and make CERTAIN your communication passes the three tests required for success. These tests are called the “Three Drawbridges.” Your customers constantly have their hands on the levers, deciding when and whether to lower the bridges and let you in to their hearts, minds, and wallets. This fast-paced and funny presentation will entertain and inspire. Filled with real-world examples!

Hug Your Haters: Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage. 80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.

Emcee and Event Host

Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. Because Jay and his team have created more than one hundred virtual events, Jay often works with meeting planners to plan, promote, and produce events that are shifting online. Jay helps with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more. As an emcee, Jay prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.

Request Availability for Jay Baer

JAY BAER BOOKS
JAY BAER, CSP, CPAE
New York Times Best-Selling Author, Internet Pioneer & Hall of Fame Speaker
Jay Baer
TRAVELS FROM:

Indiana
KEYNOTE FEE:

$20,001 - $30,000

Keynote fee falls within this range. For exact fee, please contact us.
KEYNOTE VIDEOS
VIRTUAL VIDEOS
"Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth."
CEO

Ecsell Institute

"Jay's on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had."
Former CEO

Professional Convention Management Association

"The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style-a perfect balance of humorous examples and educational insights - kept people engaged until the very end. It was informative, actionable, and personal - and incredibly valuable to our customers."
Vice President of Marketing

AppFolio

"Jay was the host for three days at our global IBM conference (3000+ in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event."
Global Marketing

IBM

ABOUT JAY BAER
Jay Baer is a customer experience and digital marketing pioneer, expert, advisor, researcher, and analyst. He has spent nearly 30 years helping the world’s most iconic brands gain and keep more customers. A 7th-generation entrepreneur, Jay has written six best-selling books, and founded five, multi-million dollar companies.

Jay is an inductee into the halls of fame for professional speaking and word of mouth marketing, and the creator of multiple award-winning podcasts. He is also one of just two people in the world listed as one of the top 30 “Global Gurus” in two different knowledge categories (customer service and internet marketing).

He founded the strategy and analysis firm Convince & Convert and is a board member of Experience Dynamic, a full-stack customer experience services collective. Media outlets like CNBC, NPR, Fox Business, and The Wall Street Journal frequently rely on Jay to comment and contextualize top trends. His very popular twice-monthly newsletter is at TheBaerFacts.com.

Jay loves growing businesses, delivering presentations (in-person or virtual) that audiences love, and plaid suits (meeting planners get to pick which suit he wears). He’s also a licensed tequila sommelier and a certified BBQ judge.

JAY BAER PROGRAMS & TOPICS
3 Drawbridges: How to Cross Your Customers’ Moat of Attention
To win with content in today’s world, you have to fundamentally realign your thinking and your expectations, and make CERTAIN your communication passes the three tests required for success. These tests are called the “Three Drawbridges.” Your customers constantly have their hands on the levers, deciding when and whether to lower the bridges and let you in to their hearts, minds, and wallets. This fast-paced and funny presentation will entertain and inspire. Filled with real-world examples!
Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell. Jay teaches you how.

Hug Your Haters: Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.

THREE DRAWBRIDGES How to Cross Your Customer's Moat of Attention

To win with content in today’s world, you have to fundamentally realign your thinking and your expectations. Instead of assuming your content will succeed, and trying to avoid mistakes that would cause failure, you now must assume your content will fail, and make CERTAIN you pass the three tests required for content lift-off. These tests are called the “Three Drawbridges of Content Success.” Your customers constantly have their hands on the levers, deciding when and whether to drop the bridges and let you in to their hearts, minds and wallets. This fast-paced and funny presentation will entertain you, inspire you, and scare you. Before this session ends, you’ll be scheduling a team meeting to rework your content marketing strategic plan!

Virtual Emcee and Event Host

Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. He’s an expert interviewer, a hilarious, on-the-fly host, and a master weaver together of event themes and key concepts.

Request Availability for Jay Baer

JAY BAER BOOKS