$5,001 - $7,500
Keynote fee falls within this range. For exact fee, please contact us.
Wisconsin
Request Availability for Rob Bell
Rob Bell is the perfect combination of educational know-how, professional experience and humor. His presentations are high energy and feature real-life anecdotes, which are as fun as they are meaningful. Drawing on more than 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.
Rob began teaching his Customer Service and Communication Techniques early in his tenure as the Personnel Development – Education & Training Director for Dick’s Supermarkets, Inc. He is “a recovering CPA” who worked as the Accounting Manager for a large transportation company before becoming Dick’s Supermarkets’ go-to guy for education. He has also worked as an auditor, and an accounting instructor at the University of Wisconsin – Platteville.
Rob has earned the prestigious designation of Certified Speaking Professional. He is a past president of the Wisconsin Chapter of the National Speakers Association, as well as the author of the book, Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.
His insight on both external and internal customer service rings true to all who hear him. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed customer and organization expectations. He truly is the Bell you “Ring for Service.”
HOW TO WOW SERVICE EXCELLENCE
Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.
Attendees will learn:
- What your customers really want
- Five levels of listening
- Choosing positive words … our success comes in CANS, not cannots
- The importance of body language – reading our customers’, and taking responsibility for our own
- Five steps to turn service breakdowns into loyalty building opportunities
HOW TO WOW INSPIRING LEADERSHIP
People join organizations, but leave managers. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ring master of even the most challenging circus!
Attendees will learn:
- The difference between management and leadership
- Four characteristics of excellent leaders
- The importance of developing and communicating your non-negotiables
- Techniques to energize your team to use its discretionary effort to go the extra mile
- How to involve everyone on your team to identify opportunities to add sparkle and polish to your customers’ experiences
HOW TO WOW YOUR TEAM MEMBERS: TEAMWORK MAKES THE DREAM WORK
Is your organization a good place to work or a GREAT PLACE TO WORK? Great places to work start with great teams. Great teams are made up of professionals who know that they are successful only by helping each other succeed. When we all do a little, we all get a lot. Light a fire under your team members, don’t burn ’em at the stake.
Attendees will learn:
- Ways to catch each other doing something right
- How to involve everyone on your team to add polish to your customer’s experience
- All of us are smarter than one of us
- Techniques to make your company a GREAT PLACE TO WORK and a GREAT PLACE TO DO BUSINESS
Request Availability for Rob Bell
Beyond Paper or Plastic: 8 Items or Less to Remarkable Service
ROB BELL, CSP
Wisconsin
$5,001 - $7,500
Keynote fee falls within this range. For exact fee, please contact us.
Rob Bell is the perfect combination of educational know-how, professional experience and humor. His presentations are high energy and feature real-life anecdotes, which are as fun as they are meaningful. Drawing on more than 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.
Rob began teaching his Customer Service and Communication Techniques early in his tenure as the Personnel Development – Education & Training Director for Dick’s Supermarkets, Inc. He is “a recovering CPA” who worked as the Accounting Manager for a large transportation company before becoming Dick’s Supermarkets’ go-to guy for education. He has also worked as an auditor, and an accounting instructor at the University of Wisconsin – Platteville.
Read More
Rob has earned the prestigious designation of Certified Speaking Professional. He is a past president of the Wisconsin Chapter of the National Speakers Association, as well as the author of the book, Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.
His insight on both external and internal customer service rings true to all who hear him. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed customer and organization expectations. He truly is the Bell you “Ring for Service.”
HOW TO WOW SERVICE EXCELLENCE
HOW TO WOW INSPIRING LEADERSHIP
HOW TO WOW YOUR TEAM MEMBERS: TEAMWORK MAKES THE DREAM WORK
Request Availability for Rob Bell