$20,001 - $30,000
Keynote fee falls within this range. For exact fee, please contact us.
Missouri
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s! Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.
CREATING AN AMAZING CUSTOMER SERVICE EXPERIENCE
AMAZE EVERY CUSTOMER EVERY TIME
THE CONVENIENCE REVOLUTION
THE AMAZEMENT REVOLUTION: SEVEN CUSTOMER SERVICE STRATEGIES TO CREATE AN AMAZING CUSTOMER (AND EMPLOYEE) EXPERIENCE
THE CULT OF THE CUSTOMER: CREATE AN AMAZING CUSTOMER EXPERIENCE THAT TURNS SATISFIED CUSTOMERS INTO CUSTOMER EVANGELISTS
This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.
FOCUS ON THE CUSTOMER
Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, salespeople, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask – no holds barred! Shep encourages participation and keeps the program moving with high energy and his own brand of humor.
Request Availability for Shep Hyken
I’ll Be Back: How to Get Customers to Come Back Again & Again
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
SHEP HYKEN, CSP, CPAE
Missouri
$20,001 - $30,000
Keynote fee falls within this range. For exact fee, please contact us.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s! Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.
CREATING AN AMAZING CUSTOMER SERVICE EXPERIENCE
AMAZE EVERY CUSTOMER EVERY TIME
THE CONVENIENCE REVOLUTION
THE AMAZEMENT REVOLUTION: SEVEN CUSTOMER SERVICE STRATEGIES TO CREATE AN AMAZING CUSTOMER (AND EMPLOYEE) EXPERIENCE
THE CULT OF THE CUSTOMER: CREATE AN AMAZING CUSTOMER EXPERIENCE THAT TURNS SATISFIED CUSTOMERS INTO CUSTOMER EVANGELISTS
This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.
FOCUS ON THE CUSTOMER
Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, salespeople, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask – no holds barred! Shep encourages participation and keeps the program moving with high energy and his own brand of humor.
Request Availability for Shep Hyken
I’ll Be Back: How to Get Customers to Come Back Again & Again
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone