SPEAKERS

As a business leader, do you know what your team is capable of? Do you have a group of critical-thinking individuals, all with specialized tasks that each help the department run in invaluable ways to the organization as a whole?

At the end of the long and exhausting day, you fall into bed bone-tired and weary, feeling that you didn’t accomplish many of the things you had to do, much less the ones you wanted to do. Sigh, is this the life I was born to live?

We are living in a time of “all about me.” The preferred approach to influencing “my way” or “my view” is loud lectures instead of quiet conversations. Rowdy movements are chosen over genuine understanding.

Your shiny new digital thermometer will ensure that your family room is exactly 69.3 degrees. Or if your five-year-old daughter seems warm, it will only take a couple seconds to know how high her fever is with that handheld device you snagged from the drugstore for just $12.

I love to receive examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share today is a great example of personalized and proactive communication.

Stetson Bennett turned down playing football at smaller colleges to try his luck at the University of Georgia. “And then I could go somewhere else if it didn’t work out rather than balling out and never having that chance here. I didn’t want that regret.”

Some of your customers may not have enough cash readily available to buy your products. Others may prefer not to use a credit card. Does this mean you lost the sale? Small businesses are learning this may not be the case, thanks to Buy Now Pay Later options.

No, Joel Manby was not meant to play professional sports, but he was undoubtedly meant to be a business leader. This realization became crystal clear two years after college when he was admitted to Harvard Business School and emerged with an MBA in 1985.

When you trust customers, they reciprocate with their trust. Trust is an important and powerful way to build a better relationship with your customers. If you can’t trust your customers, you can’t expect them to trust you.

“Did you win?” This is a common question asked by parents to their children. Not that it’s totally unimportant to win or irrelevant to score, but I prefer a more beautiful example of what real victory and true scoring looks like. Let me explain.