SPEAKERS

This week we feature an article from Tanya Bansal, Marketing Executive at Ameyo. She shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario.

It is a question I get a lot from customer service leaders. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.

My grandfather’s last advice: Empathy doesn’t excuse poor behavior. Rather, it seeks to understand it and strives to redeem it. My grandfather’s last words to me were intended to help my marriage. Heeding them now would help our nation. Let me explain.

In our professional lives, our days consist of delivering value in one form or another. Depending on your craft, your deliverables may take the form of a research report, sales presentation, customer interaction, financial model or legal brief.

The #CapitolRiots of last week will transcend our time and will likely be referred to as the “Electoral Rebellion of 2021.” Think Whiskey Rebellion, where President Washington had to send troops into a state to quell a revolt.

It is a grocery store clerk mantra I typically hear as my groceries are being scanned and bagged. And, I am tired of it. I want to be surprised-tickled pink by what I found I was not looking for. Don’t give me mundane, functionally accurate, and “good enough.”

How do we ease the tension and anxiety without making ourselves feel worse? Food seems to be a natural. And it can be if we adjust our behavior and the ingredients in our comfort foods. It’s doable when you keep a few points in mind.

People love the new year for the sense of renewal and a fresh start. Think about how to make the most of your time, talents, and resources. What will make the most sense for you, increases your happiness factor, and focus on where you want to be in a year?

1. Vaccine Hesitancy, 2. Virus Mutation, 3. Cyber War, 4. Protracted Congressional Fighting, 5. Credit Crunch. The combination of 1 & 2 will be tragic. But if accompanied by 3,4 or 5, then the optimism for the economy will shift down significantly.

Today’s guest is an Olympic 400 meter hurdler and the founder of the Believe Institute. As if that wasn’t enough to catch your interest right out of the gate, she’s also a past contestant on the Amazing Race Canada.