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SPEAKERS

Mind the Door This Holiday Season – Laurie Guest

Mind the Door This Holiday Season – Laurie Guest

We are headed into the final push of serving our customers during a holiday rush. I think it’s possible that this season could be one of the most challenging we faced in a long time…customer emotions may be running hotter and pocketbooks may be running thinner.

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Pandemic-Tested Customer Experience Success – Chip Bell

Pandemic-Tested Customer Experience Success – Chip Bell

Most business owners and leaders want to provide experiences that drive customer engagement, loyalty, and referrals. However, designing and consistently delivering experiences that emotionally resonate with customers is daunting in the best of times, let alone in a pandemic! Sadly, many companies haven’t effectively found ways to adjust their customer experiences to meet the challenges of COVID-19.

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