Vital Leadership skills for the New Era – Marilyn Tam
Surveys and research are showing that the top leadership skills for the future are the abilities to coach, support their employees and to foster teamwork. Are you prepared?
Surveys and research are showing that the top leadership skills for the future are the abilities to coach, support their employees and to foster teamwork. Are you prepared?
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
John shares an intimate story about his father that illuminates what empathy means, why it’s important and how it is the key to breaking down barriers. “While on my knees next to my fallen dad last weekend, I thought of a Dennis Lahane quote.”
Behind only water, concrete is the second-most used material on our planet. It’s low cost, durable, and beneficial in a variety of construction applications. As our population continues to swell, demand is expected to skyrocket. But there’s a problem.