Behind only water, concrete is the second-most used material on our planet. It’s low cost, durable, and beneficial in a variety of construction applications. As our population continues to swell, demand is expected to skyrocket. But there’s a problem.
This week we feature an article from Tanya Bansal, Marketing Executive at Ameyo. She shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario.
It is a question I get a lot from customer service leaders. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.
My grandfather’s last advice: Empathy doesn’t excuse poor behavior. Rather, it seeks to understand it and strives to redeem it. My grandfather’s last words to me were intended to help my marriage. Heeding them now would help our nation. Let me explain.
In our professional lives, our days consist of delivering value in one form or another. Depending on your craft, your deliverables may take the form of a research report, sales presentation, customer interaction, financial model or legal brief.
