On a recent flight, the captain of the airplane announced over the PA system what time we would arrive at our destination. That would have been enough to make most people happy. However, he continued his announcement with a three-minute-plus speech.
If I wasn’t standing by the water’s edge with my feet sinking slowly into the cool, wet sand while being misted by the fizzing salt spray, I’d think I was watching a video ad for Hawaii. On the black, glistening boulders jutting out of the churning ocean waves…
Two weeks ago, I talked with a recent program attendee in the technology field, providing amazing solutions to IT customers. During our exploratory call he said, “I’ve got an issue with some of the team having phone fear. Can you help?” Yes I can!
Your mother advised, “You don’t get a second chance to make a good first impression.” Correct or incorrect, your customers’ first encounters with you and your organization teach them what to expect as well as whether to return.
Lately, I have been thinking a lot about empathy and how we are relating to one another 2023 style. As many of you may be aware, AI (artificial intelligence) has slowly crept into our world. There are numerous software programs available to all of us.
