I hate when I mess up. On anything. Big things. Small things. Failure drives me crazy. I am my own worst critic. When I make a mistake, I tend to beat myself up. A lot. Self-loathing has been a problem for me for most of my life. Here’s what I have learned.
The reality is that culture is actually much more complex than most realize, especially when it pertains to a business or organization, and what defines culture at a business or organization is how they serve customers and significantly improve the world.
Finishing strong should be something for which we all strive. And one of the greatest examples I know of what it looks like to finish strong is British runner Derek Redmond. In the 1992 Olympic Games, Derek expected to win gold in the 400-meter.
Recently I wrote my annual Forbes article featuring customer service and CX predictions & trends for 2023. No. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer.
Okay, so maybe this year’s College Football National Championship game wasn’t one for the ages. And it certainly wouldn’t have kept you watching if you favor closely fought competitions, which Georgia’s 65-7 masterclass was never close to providing.