Speaker Blog Posts

The Captain Cascade – Bust Out of Service FatigueLaurie Guest 02/20/22 | Customer Experience   The Captain Cascade – Bust Out of Service Fatigue What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down...

How many of you reading this right now cringe at the thought of going to your general healthcare practitioner for your yearly physical, your dentist for a simple cleaning, or your optometrist for a vision screening? If so, you’re not alone.

We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer-a plant that grew up spontaneously without our doing anything. We refer to it as our wild plant. What if service delivery was like a volunteer plant?

Many talented people struggle with how to position themselves for increased roles and responsibilities. They worry about being viewed as pushy, aggressive, or arrogant. How can you put yourself into a position to be chosen for the next level?

Are you guilty of multi-tasking during meetings? Unfortunately, being present during meetings, especially present-day virtual meetings, is so rare, I wish I could bottle and sell it. Here’s a few facts you can toss around the tele-conferencing office…

In this new year, there are great transformations taking place in many industries. Innovative business opportunities are ripe for the picking, and those with an Anticipatory mindset are sure to benefit from them in some of the most exponential ways.

Can anyone remember the days when there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!

When we’ve experienced the sharp disappointment of being let down by others, when is the right time to accept what happened, embrace what is and move forward into what could be? The example of Hiroo Onoda demonstrates the dangers of clutching it for too long. Let me explain.

Google announced recently that it plans to spend $1 billion on its central London office space and also anticipates an increase from 6,400 to 10,000 employees. The new office will be designed to accommodate flexible and hybrid working preferences.

What happens when something goes from infinity to zero? This is what every portfolio manager is trying to understand after the Federal Reserve indicated it would be raising rates in March and beyond. Why does this matter for tech?

You are a great leader and you run a great business. But some of your people have recently quit, and you are wondering if you are as good a leader as you think. You are wondering what could have made them stay.

As a business leader, do you know what your team is capable of? Do you have a group of critical-thinking individuals, all with specialized tasks that each help the department run in invaluable ways to the organization as a whole?