Speaker Blog Posts

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The Fallacy of Too Much – Chip Bell

The Fallacy of Too Much – Chip Bell

We love a gentle rain; too much, and we have a flood. We love the warm sun; too hot and we get a drought. Customer experience has its share of excesses. Excellent service means remaining ever vigilant for those excesses that can frustrate our customers.

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Question Everything – Josh Linkner

Question Everything – Josh Linkner

Progress only occurs when we challenge assumptions and question the world around us. Here are 27 questions that’ll really get you thinking, questioning, and wondering…

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