Speaker Blog Posts

We love a gentle rain; too much, and we have a flood. We love the warm sun; too hot and we get a drought. Customer experience has its share of excesses. Excellent service means remaining ever vigilant for those excesses that can frustrate our customers.

We know that we are the sum of the 5 or 6 people around us. What do we do if those people are not what we want? Specifically, how do we surround ourselves with ambitious, motivated, and community-minded people?

Four months ago, I couldn’t walk. Hip pain and a subsequent medical procedure left me on crutches. Keynotes were a challenge. Clients had to help me on and off the stage. Strangers helped me navigate airports and hotels. I was determined to walk normally.

Progress only occurs when we challenge assumptions and question the world around us. Here are 27 questions that’ll really get you thinking, questioning, and wondering…