CCSB Blog Posts

The pandemic reshaped modern workplaces across the world. Unfortunately, women were disproportionately impacted sparking the “She-Cession.” According to an annual study, one in four women are considering stepping back from the workplace.

America loves college basketball, especially in the spring when tournament time makes for some of the best passion and play on the planet. American businesses also love that annual rite of spring known as the March Madness Office Pool.

While many of us associate retirement with lazy mornings, afternoons on the golf course, and evenings playing bridge, a gentleman I met several years ago took a different path. Instead of slowing down upon his retirement, Pat Hyndman embarked on a second career and became an executive coach.

The Captain Cascade – Bust Out of Service FatigueLaurie Guest 02/20/22 | Customer Experience   The Captain Cascade – Bust Out of Service Fatigue What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down...

How many of you reading this right now cringe at the thought of going to your general healthcare practitioner for your yearly physical, your dentist for a simple cleaning, or your optometrist for a vision screening? If so, you’re not alone.

We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer-a plant that grew up spontaneously without our doing anything. We refer to it as our wild plant. What if service delivery was like a volunteer plant?

Many talented people struggle with how to position themselves for increased roles and responsibilities. They worry about being viewed as pushy, aggressive, or arrogant. How can you put yourself into a position to be chosen for the next level?

Are you guilty of multi-tasking during meetings? Unfortunately, being present during meetings, especially present-day virtual meetings, is so rare, I wish I could bottle and sell it. Here’s a few facts you can toss around the tele-conferencing office…

In this new year, there are great transformations taking place in many industries. Innovative business opportunities are ripe for the picking, and those with an Anticipatory mindset are sure to benefit from them in some of the most exponential ways.

Can anyone remember the days when there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!

When we’ve experienced the sharp disappointment of being let down by others, when is the right time to accept what happened, embrace what is and move forward into what could be? The example of Hiroo Onoda demonstrates the dangers of clutching it for too long. Let me explain.