SPEAKERS

If I wasn’t standing by the water’s edge with my feet sinking slowly into the cool, wet sand while being misted by the fizzing salt spray, I’d think I was watching a video ad for Hawaii. On the black, glistening boulders jutting out of the churning ocean waves…

Two weeks ago, I talked with a recent program attendee in the technology field, providing amazing solutions to IT customers. During our exploratory call he said, “I’ve got an issue with some of the team having phone fear. Can you help?” Yes I can!

Your mother advised, “You don’t get a second chance to make a good first impression.” Correct or incorrect, your customers’ first encounters with you and your organization teach them what to expect as well as whether to return.

Lately, I have been thinking a lot about empathy and how we are relating to one another 2023 style. As many of you may be aware, AI (artificial intelligence) has slowly crept into our world. There are numerous software programs available to all of us.

Is your small business owed $26,000 from the U.S. government for every worker you employ? That’s the pitch you’re probably getting from services all around the country who claim that because of the Employee Retention Tax Credit the money is owed to you.

I hate when I mess up. On anything. Big things. Small things. Failure drives me crazy. I am my own worst critic. When I make a mistake, I tend to beat myself up. A lot. Self-loathing has been a problem for me for most of my life. Here’s what I have learned.

The reality is that culture is actually much more complex than most realize, especially when it pertains to a business or organization, and what defines culture at a business or organization is how they serve customers and significantly improve the world.

Finishing strong should be something for which we all strive. And one of the greatest examples I know of what it looks like to finish strong is British runner Derek Redmond. In the 1992 Olympic Games, Derek expected to win gold in the 400-meter.

Recently I wrote my annual Forbes article featuring customer service and CX predictions & trends for 2023. No. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer.

Okay, so maybe this year’s College Football National Championship game wasn’t one for the ages. And it certainly wouldn’t have kept you watching if you favor closely fought competitions, which Georgia’s 65-7 masterclass was never close to providing.