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SPEAKERS

You’re Not Too Old – John O’Leary

You’re Not Too Old – John O’Leary

We waved goodbye to 2022, hoped for a better New Year and even made resolutions to ensure it would be even better than the last. And although only 24-hours into the New Year, many of those resolutions have already been broken!

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WFH: Future Path & Impact – Andrew Busch

WFH: Future Path & Impact – Andrew Busch

Before we do our deep dive, let’s simplify the overall environment for work from home (WFH) or work from anywhere (WFA), boiling it down to incentives driving actions. Let’s start with the negative impact on employees from WFH.

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Customers are the Reason Customer Service Is Important

Customers are the Reason Customer Service Is Important

When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?”  We get many different answers that include low customer satisfaction.

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Great Customer Service is Community on Fire – Chip Bell

Great Customer Service is Community on Fire – Chip Bell

I love to fly fish. And, I am fortunate to have the Chattahoochee River running across my backyard only fifty feet from the back door of my river house in North Georgia. It is stocked yearly with beautiful rainbow trout for “catch and release” fly fishing.

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Meta Introduces A $1,500 Metaverse Headset

Meta Introduces A $1,500 Metaverse Headset

I’m a big believer in the Metaverse and truly believe that it will have an enormous impact on how business is done in the coming years. But based on this report, the Meta Quest Pro is a miss. I don’t see any sane manager or employee wearing these things.

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Fear or Love? – John O’Leary

Fear or Love? – John O’Leary

With which lens do you most frequently choose to see the world? With so much negativity in the world, it’s common to grasp onto and utilize the perspective of fear to view the world. Fear of others. Fear of the unknown. Fear of tomorrow. Fear of life.

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Smarter Machines = Smarter Humans

Smarter Machines = Smarter Humans

The ability of machines to communicate is an exponentially accelerating trend spanning many industries. This technology trend is not slowing down in any way, and the more it is adopted, the more it will continue to accelerate, transforming our lives.

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