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Speaker Blog Posts

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WFH: Future Path & Impact – Andrew Busch

WFH: Future Path & Impact – Andrew Busch

Before we do our deep dive, let’s simplify the overall environment for work from home (WFH) or work from anywhere (WFA), boiling it down to incentives driving actions. Let’s start with the negative impact on employees from WFH.

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Customers are the Reason Customer Service Is Important

Customers are the Reason Customer Service Is Important

When a client is interested in engaging me to speak at their meeting, I’ll usually ask in our initial call, “Why is hiring a customer service speaker important to you at this time?”  We get many different answers that include low customer satisfaction.

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Do Your Rituals Serve or Sabotage You? – Colette Carlson

Do Your Rituals Serve or Sabotage You? – Colette Carlson

Whether your caregivers read you a nightly bedtime story or your work team regularly meditates before a meeting, you experienced the power of rituals. These small, repetitive acts can shape our behavior and shift our emotions. Rituals can produce big benefits.

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Great Customer Service is Community on Fire – Chip Bell

Great Customer Service is Community on Fire – Chip Bell

I love to fly fish. And, I am fortunate to have the Chattahoochee River running across my backyard only fifty feet from the back door of my river house in North Georgia. It is stocked yearly with beautiful rainbow trout for “catch and release” fly fishing.

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Meta Introduces A $1,500 Metaverse Headset

Meta Introduces A $1,500 Metaverse Headset

I’m a big believer in the Metaverse and truly believe that it will have an enormous impact on how business is done in the coming years. But based on this report, the Meta Quest Pro is a miss. I don’t see any sane manager or employee wearing these things.

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Fear or Love? – John O’Leary

Fear or Love? – John O’Leary

With which lens do you most frequently choose to see the world? With so much negativity in the world, it’s common to grasp onto and utilize the perspective of fear to view the world. Fear of others. Fear of the unknown. Fear of tomorrow. Fear of life.

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Smarter Machines = Smarter Humans

Smarter Machines = Smarter Humans

The ability of machines to communicate is an exponentially accelerating trend spanning many industries. This technology trend is not slowing down in any way, and the more it is adopted, the more it will continue to accelerate, transforming our lives.

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Unconscious Bias – How to Manage What You Can’t See

Unconscious Bias – How to Manage What You Can’t See

In grad school I was one of 5 women in a macroeconomics course along with over 60 men. The professor wrote on my first written assignment she was surprised at my excellent performance. I found it interesting a woman professor would have a bias against another female.

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Fed & Rates: Next Friday is the Big Day

Fed & Rates: Next Friday is the Big Day

Let’s start with the big picture on interest rates. 90 central banks around the world have raised interest rates. This week, Indonesia, Norway, Philippines, Switzerland, Taiwan and the Bank of England all raised rates along with the Federal Reserve.

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Tips for Defeating Negative Self-Talk – Mary Kelly

Tips for Defeating Negative Self-Talk – Mary Kelly

Negative self-talk can be insidious. It gets in your head, courtesy of previous experiences and negative input from people who do not always mean well. If you listen to the negative messages, you discourage yourself. You convince yourself that goals cannot be achieved.

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Exit Interviews and Staying Interviews – Shep Hyken

Exit Interviews and Staying Interviews – Shep Hyken

One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience.

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