Speaker Blog Posts

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Happy New Year, uh, Day – Ron Culberson

Happy New Year, uh, Day – Ron Culberson

Even if you haven’t put away the decorations, I suspect you have spent the past few weeks putting away enough food and drink for the both of us. And I’m right there with you. Now, it’s time to get back to work, back to school, and back to the gym.

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Focus On What You Do Well – Don Yaeger

Focus On What You Do Well – Don Yaeger

No, Joel Manby was not meant to play professional sports, but he was undoubtedly meant to be a business leader. This realization became crystal clear two years after college when he was admitted to Harvard Business School and emerged with an MBA in 1985.

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Monday Motivation: Winning as One – John O’Leary

Monday Motivation: Winning as One – John O’Leary

“Did you win?” This is a common question asked by parents to their children. Not that it’s totally unimportant to win or irrelevant to score, but I prefer a more beautiful example of what real victory and true scoring looks like. Let me explain.

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The Fallacy of Too Much – Chip Bell

The Fallacy of Too Much – Chip Bell

We love a gentle rain; too much, and we have a flood. We love the warm sun; too hot and we get a drought. Customer experience has its share of excesses. Excellent service means remaining ever vigilant for those excesses that can frustrate our customers.

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