Speaker Blog Posts

With which lens do you most frequently choose to see the world? With so much negativity in the world, it’s common to grasp onto and utilize the perspective of fear to view the world. Fear of others. Fear of the unknown. Fear of tomorrow. Fear of life.

The ability of machines to communicate is an exponentially accelerating trend spanning many industries. This technology trend is not slowing down in any way, and the more it is adopted, the more it will continue to accelerate, transforming our lives.

In grad school I was one of 5 women in a macroeconomics course along with over 60 men. The professor wrote on my first written assignment she was surprised at my excellent performance. I found it interesting a woman professor would have a bias against another female.

Let’s start with the big picture on interest rates. 90 central banks around the world have raised interest rates. This week, Indonesia, Norway, Philippines, Switzerland, Taiwan and the Bank of England all raised rates along with the Federal Reserve.

Negative self-talk can be insidious. It gets in your head, courtesy of previous experiences and negative input from people who do not always mean well. If you listen to the negative messages, you discourage yourself. You convince yourself that goals cannot be achieved.

One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience.

Have you ever heard of an ambivert? No, it isn’t a West Texas animal or a driverless vehicle. An ambivert (and I confess to being one) is, by definition, “a person whose personality has a balance of extrovert and introvert features.”

Logic – and oddsmakers – have always said it is “easier” to win at home, yet in each of the most important moments this post-season, the Avs did it “the hard way,” winning while entire arenas filled with fans jeered their every move.

Much is written about understanding a customer’s journey through an organization’s service processes. Organizations train for a friendly customer greeting and effective hosting. They scrutinize associate handoffs and communications.

Amazon announced this past week that it will start making drone deliveries later this year in California. The service will deliver thousands of various items directly to Amazon customers’ backyards who will then provide feedback about the Prime Air service.

Bundled up in warm parkas, scarves, and hats to fend off the blustery, winter ocean storm, we watched as mother slid into the just filled, sloshing swimming pool aboard the cruise ship. This was the first reliable travel tip I learned — in case of seasickness, swim.