Speaker Media & Blog Posts
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Five Lessons On How To Personalize the Customer Experience – Shep Hyken
I love to receive examples of outstanding customer service. I'm always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share today is a great example of personalized and proactive communication.
No Regrets: Georgia’s Stetson Bennett Shows There Is No Single Path To Greatness
Stetson Bennett turned down playing football at smaller colleges to try his luck at the University of Georgia. "And then I could go somewhere else if it didn't work out rather than balling out and never having that chance here. I didn't want that regret."
“Buy Now Pay Later” Services for Small Retailers – Gene Marks
Some of your customers may not have enough cash readily available to buy your products. Others may prefer not to use a credit card. Does this mean you lost the sale? Small businesses are learning this may not be the case, thanks to Buy Now Pay Later options.
Happy New Year, uh, Day – Ron Culberson
Even if you haven't put away the decorations, I suspect you have spent the past few weeks putting away enough food and drink for the both of us. And I'm right there with you. Now, it's time to get back to work, back to school, and back to the gym.
Focus On What You Do Well – Don Yaeger
No, Joel Manby was not meant to play professional sports, but he was undoubtedly meant to be a business leader. This realization became crystal clear two years after college when he was admitted to Harvard Business School and emerged with an MBA in 1985.
How Much Do You Trust Your Customers? – Shep Hyken
When you trust customers, they reciprocate with their trust. Trust is an important and powerful way to build a better relationship with your customers. If you can't trust your customers, you can't expect them to trust you.
Monday Motivation: Winning as One – John O’Leary
"Did you win?" This is a common question asked by parents to their children. Not that it's totally unimportant to win or irrelevant to score, but I prefer a more beautiful example of what real victory and true scoring looks like. Let me explain.
Set in Your Ways? Here’s how to Jumpstart your Next Big Idea
As entrepreneurs and business leaders, we get set in our ways. Our products are fulfilling needs, our processes are working, and we are making money. Finding success in what works is not a bad thing whatsoever; you need to make money, after all!
Themed Living: My Theme for 2022 – Is it Enough? – Laurie Guest
It's time to pick a new theme for 2022. Sometimes they present themselves easily, and other years I have to think for a while about what I want my theme to be. Before I tell you what I landed on, let me tell you how I got there.
The Fallacy of Too Much – Chip Bell
We love a gentle rain; too much, and we have a flood. We love the warm sun; too hot and we get a drought. Customer experience has its share of excesses. Excellent service means remaining ever vigilant for those excesses that can frustrate our customers.
3 Ways to Surround Yourself With the Right Business People – Mary Kelly
We know that we are the sum of the 5 or 6 people around us. What do we do if those people are not what we want? Specifically, how do we surround ourselves with ambitious, motivated, and community-minded people?
The Extra Mile: 3 Ways to Push Big Goals Across the Finish Line – Kevin Brown
Four months ago, I couldn't walk. Hip pain and a subsequent medical procedure left me on crutches. Keynotes were a challenge. Clients had to help me on and off the stage. Strangers helped me navigate airports and hotels. I was determined to walk normally.