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Unconscious Bias – How to Manage What You Can’t See

Unconscious Bias – How to Manage What You Can’t See

In grad school I was one of 5 women in a macroeconomics course along with over 60 men. The professor wrote on my first written assignment she was surprised at my excellent performance. I found it interesting a woman professor would have a bias against another female.
Fed & Rates: Next Friday is the Big Day

Fed & Rates: Next Friday is the Big Day

Let’s start with the big picture on interest rates. 90 central banks around the world have raised interest rates. This week, Indonesia, Norway, Philippines, Switzerland, Taiwan and the Bank of England all raised rates along with the Federal Reserve.
Tips for Defeating Negative Self-Talk – Mary Kelly

Tips for Defeating Negative Self-Talk – Mary Kelly

Negative self-talk can be insidious. It gets in your head, courtesy of previous experiences and negative input from people who do not always mean well. If you listen to the negative messages, you discourage yourself. You convince yourself that goals cannot be achieved.
Exit Interviews and Staying Interviews – Shep Hyken

Exit Interviews and Staying Interviews – Shep Hyken

One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience.
Extroverts…Listen Up! – Colette Carlson

Extroverts…Listen Up! – Colette Carlson

Have you ever heard of an ambivert? No, it isn’t a West Texas animal or a driverless vehicle. An ambivert (and I confess to being one) is, by definition, “a person whose personality has a balance of extrovert and introvert features.”
Make Focus Your Superpower – Kevin Brown

Make Focus Your Superpower – Kevin Brown

A young man came up to me after a speech and said, “may I ask you a question? I’m curious - who motivates the motivator?” Then he added this. “I mean, how do you get yourself to focus on what really matters?” Great question.
How the Colorado Avalanche Make Winning on the Road a Cup Capping Habit

How the Colorado Avalanche Make Winning on the Road a Cup Capping Habit

Logic – and oddsmakers – have always said it is “easier” to win at home, yet in each of the most important moments this post-season, the Avs did it “the hard way,” winning while entire arenas filled with fans jeered their every move.
Avoiding a Customer-Hostile Ending Memory – Chip Bell

Avoiding a Customer-Hostile Ending Memory – Chip Bell

Much is written about understanding a customer’s journey through an organization’s service processes. Organizations train for a friendly customer greeting and effective hosting. They scrutinize associate handoffs and communications.
Small Business Tech News This Week – Gene Marks

Small Business Tech News This Week – Gene Marks

Amazon announced this past week that it will start making drone deliveries later this year in California. The service will deliver thousands of various items directly to Amazon customers’ backyards who will then provide feedback about the Prime Air service.
Travel Tips. Common Travel Challenges Made Easier – Marilyn Tam

Travel Tips. Common Travel Challenges Made Easier – Marilyn Tam

Bundled up in warm parkas, scarves, and hats to fend off the blustery, winter ocean storm, we watched as mother slid into the just filled, sloshing swimming pool aboard the cruise ship. This was the first reliable travel tip I learned — in case of seasickness, swim.
Enjoy Summer by Maximizing Your Time – Mary Kelly

Enjoy Summer by Maximizing Your Time – Mary Kelly

Have more control over your time and own your schedule so that you can enjoy some time off by making sure you stay up to date on your to-do list. Create a daily to-do list to ensure you take the right steps and complete the necessary tasks.
The Incredible Power of Words – Kevin Brown

The Incredible Power of Words – Kevin Brown

Heroes choose their words wisely. Wise words lead to a life of wisdom and positive influence. Words can be used to tear down walls and build bridges. Unfortunately, they can also be used to tear down bridges and build walls.