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The Captain Cascade – Bust Out of Service Fatigue – Laurie Guest

The Captain Cascade – Bust Out of Service Fatigue – Laurie Guest

The Captain Cascade – Bust Out of Service FatigueLaurie Guest 02/20/22 | Customer Experience   The Captain ...
Making Healthcare More Accessible is a Trend Worth Keeping – Dan Burrus

Making Healthcare More Accessible is a Trend Worth Keeping – Dan Burrus

How many of you reading this right now cringe at the thought of going to your general healthcare practitioner for your yearly physical, your dentist for a simple cleaning, or your optometrist for a vision screening? If so, you're not alone.
Give Your Customers Volunteer Service – Chip Bell

Give Your Customers Volunteer Service – Chip Bell

We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer-a plant that grew up spontaneously without our doing anything. We refer to it as our wild plant. What if service delivery was like a volunteer plant?
5 Strategies to Get Visible and Get Promoted – Mary Kelly

5 Strategies to Get Visible and Get Promoted – Mary Kelly

Many talented people struggle with how to position themselves for increased roles and responsibilities. They worry about being viewed as pushy, aggressive, or arrogant. How can you put yourself into a position to be chosen for the next level?
7 Strategies for an Impactful Virtual Meeting – Colette Carlson

7 Strategies for an Impactful Virtual Meeting – Colette Carlson

Are you guilty of multi-tasking during meetings? Unfortunately, being present during meetings, especially present-day virtual meetings, is so rare, I wish I could bottle and sell it. Here's a few facts you can toss around the tele-conferencing office…
Exponential Change in 2022: Five Industries to Watch – Dan Burrus

Exponential Change in 2022: Five Industries to Watch – Dan Burrus

In this new year, there are great transformations taking place in many industries. Innovative business opportunities are ripe for the picking, and those with an Anticipatory mindset are sure to benefit from them in some of the most exponential ways.
Boundaries-Bust Out of Service Fatigue – Laurie Guest

Boundaries-Bust Out of Service Fatigue – Laurie Guest

Can anyone remember the days when there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!
Are You Fighting a War Already Lost? – John O’Leary

Are You Fighting a War Already Lost? – John O’Leary

When we've experienced the sharp disappointment of being let down by others, when is the right time to accept what happened, embrace what is and move forward into what could be? The example of Hiroo Onoda demonstrates the dangers of clutching it for too long. Let me explain.
Why Google Is Spending $1 Billion On Its Offices-And Other Small Business Tech News This Week

Why Google Is Spending $1 Billion On Its Offices-And Other Small Business Tech News This Week

Google announced recently that it plans to spend $1 billion on its central London office space and also anticipates an increase from 6,400 to 10,000 employees. The new office will be designed to accommodate flexible and hybrid working preferences.
We Need to Talk About Tech – Andrew Busch

We Need to Talk About Tech – Andrew Busch

What happens when something goes from infinity to zero? This is what every portfolio manager is trying to understand after the Federal Reserve indicated it would be raising rates in March and beyond. Why does this matter for tech?
5 Reasons Why the Great Attrition is Great for Your Business – Mary Kelly

5 Reasons Why the Great Attrition is Great for Your Business – Mary Kelly

You are a great leader and you run a great business. But some of your people have recently quit, and you are wondering if you are as good a leader as you think. You are wondering what could have made them stay.
Intellectual Capital: Making the Intangible Tangible (And Valuable)

Intellectual Capital: Making the Intangible Tangible (And Valuable)

As a business leader, do you know what your team is capable of? Do you have a group of critical-thinking individuals, all with specialized tasks that each help the department run in invaluable ways to the organization as a whole?