Speaker Media & Blog Posts
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How Your Daily Decisions Determine Destiny – Mary Kelly
We often do not consider how seemingly insignificant choices lead to habits that have long-term consequences. How we choose to spend our mental energy and physical time impacts us and those around us. Lots of little decisions add up and create outcomes.
Why Doesn’t “Phonetic” Start With an “F”? – Ron Culberson
Have you ever noticed how many ways we can say something using the English language? There is a plethora, an abundance, a wealth, a cornucopia, or as some might say, "Too damn many." With all these options, our language gets quite complicated.
Customer Service Leadership: Zelensky Style – Chip Bell
The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. "I am the CEO of a country," he said, "elected to serve the people."
Create the Joy: Bust Out of Service Fatigue – Laurie Guest
Can anyone remember the days when there wasn't a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!
6 Ways Leaders Can Support Their Female Workforce in 2022 – Colette Carlson
The pandemic reshaped modern workplaces across the world. Unfortunately, women were disproportionately impacted sparking the "She-Cession." According to an annual study, one in four women are considering stepping back from the workplace.
Consider Building Your Bracket On Mascots – Don Yaeger
America loves college basketball, especially in the spring when tournament time makes for some of the best passion and play on the planet. American businesses also love that annual rite of spring known as the March Madness Office Pool.
Forever Young: A 98-Year-Old’s Lesson on Living in Awe – John O’Leary
While many of us associate retirement with lazy mornings, afternoons on the golf course, and evenings playing bridge, a gentleman I met several years ago took a different path. Instead of slowing down upon his retirement, Pat Hyndman embarked on a second career and became an executive coach.
Russia Invades: 10 Potential Outcomes, 3 Bad, 7 Good – Andrew Busch
The markets reacted strongly to the Russian invasion of the Ukraine on Thursday, with the S&P 500 dropping 94pts at its low. After President Biden assured action would be taken to mitigate the negative impact on the economy (SPR release), the S&P 500 rallied strongly and finished the day up 63 points.
The Captain Cascade – Bust Out of Service Fatigue – Laurie Guest
The Captain Cascade – Bust Out of Service FatigueLaurie Guest
02/20/22 | Customer Experience
The Captain ...
Making Healthcare More Accessible is a Trend Worth Keeping – Dan Burrus
How many of you reading this right now cringe at the thought of going to your general healthcare practitioner for your yearly physical, your dentist for a simple cleaning, or your optometrist for a vision screening? If so, you're not alone.
Give Your Customers Volunteer Service – Chip Bell
We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer-a plant that grew up spontaneously without our doing anything. We refer to it as our wild plant. What if service delivery was like a volunteer plant?
5 Strategies to Get Visible and Get Promoted – Mary Kelly
Many talented people struggle with how to position themselves for increased roles and responsibilities. They worry about being viewed as pushy, aggressive, or arrogant. How can you put yourself into a position to be chosen for the next level?
