Speaker Media & Blog Posts
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Hard Trends that Impact The Future of Manufacturing – Dan Burrus
The industrial manufacturing sector has always been coined the "backbone" of the US and the world. Whether it is supplying the population with goods or building integral pieces for lifesaving medical equipment, manufacturing is omnipresent in many ways.
The Secret Superpower Behind Batman – Kevin Brown
I love the Batman movies. My favorite is still the 1989 release starring Michael Keaton. The one that started it all for the modern-day big-screen Batman franchise. As a young man whose life was in shambles, I remember being inspired by the Batman character.
How to Thrive in the Middle of Chaos – Marilyn Tam
It hits you as soon as you wake up. The world is in messy disorder and it's seeping relentlessly into your daily life. How can you maintain some sense of equilibrium so that you can manage your work, personal life, and health without feeling overburdened?
Hope After the Storm – John O’Leary
While waiting for the storm to pass, the all-clear to be given, and the right to return to our rooms to be granted, I was reminded of the powerful, unmistakable sounds many report as a tornado approaches and after it departs. Let me explain.
Small-Business Tips to Succeed on Facebook – Gene Marks
Facebook has certainly been taking its lumps lately. Meta, its parent, announced recently the social media powerhouse saw a drop in its active daily users for the first time in its history. Its core app faces challenges from dozens of other social media competitors.
3 Big Energy Regulatory Changes Impacting Every Business and Consumer
There have been 3 major energy regulatory developments over the last month which will impact every business in the United States. From food containers to home heating to cars, consumers and businesses alike will see increased costs.
Effort vs. Results – Josh Linkner
Imagine that a loved one is on the operating table in a life-or-death situation. You and your family gather in the waiting room waiting with bated breath for the doctor to communicate the results of this life-saving procedure.
Back to Class: Shep’s Law of Customer Service – Shep Hyken
Let's go back to physics class for just a moment. Isaac Newton's third law of motion states, "For every action in nature, there is an equal and opposite reaction." I admit to struggling in physics, but this was one principle I understood.
How Your Daily Decisions Determine Destiny – Mary Kelly
We often do not consider how seemingly insignificant choices lead to habits that have long-term consequences. How we choose to spend our mental energy and physical time impacts us and those around us. Lots of little decisions add up and create outcomes.
Why Doesn’t “Phonetic” Start With an “F”? – Ron Culberson
Have you ever noticed how many ways we can say something using the English language? There is a plethora, an abundance, a wealth, a cornucopia, or as some might say, "Too damn many." With all these options, our language gets quite complicated.
Customer Service Leadership: Zelensky Style – Chip Bell
The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. "I am the CEO of a country," he said, "elected to serve the people."
Create the Joy: Bust Out of Service Fatigue – Laurie Guest
Can anyone remember the days when there wasn't a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries!