844-337-7325 [email protected]

Speaker Media & Blog Posts

We Help Meeting Planning Executives THRILL Their Audiences!

We Need to Talk About Tech – Andrew Busch

We Need to Talk About Tech – Andrew Busch

What happens when something goes from infinity to zero? This is what every portfolio manager is trying to understand after the Federal Reserve indicated it would be raising rates in March and beyond. Why does this matter for tech?
5 Reasons Why the Great Attrition is Great for Your Business – Mary Kelly

5 Reasons Why the Great Attrition is Great for Your Business – Mary Kelly

You are a great leader and you run a great business. But some of your people have recently quit, and you are wondering if you are as good a leader as you think. You are wondering what could have made them stay.
Intellectual Capital: Making the Intangible Tangible (And Valuable)

Intellectual Capital: Making the Intangible Tangible (And Valuable)

As a business leader, do you know what your team is capable of? Do you have a group of critical-thinking individuals, all with specialized tasks that each help the department run in invaluable ways to the organization as a whole?
Secrets to Living Your Dream Life – Marilyn Tam

Secrets to Living Your Dream Life – Marilyn Tam

At the end of the long and exhausting day, you fall into bed bone-tired and weary, feeling that you didn’t accomplish many of the things you had to do, much less the ones you wanted to do. Sigh, is this the life I was born to live?
Refocusing Your Customer-Facing Associates – Chip Bell

Refocusing Your Customer-Facing Associates – Chip Bell

We are living in a time of "all about me." The preferred approach to influencing "my way" or "my view" is loud lectures instead of quiet conversations. Rowdy movements are chosen over genuine understanding.
Are You a Thermostat or Thermometer? – Josh Linkner

Are You a Thermostat or Thermometer? – Josh Linkner

Your shiny new digital thermometer will ensure that your family room is exactly 69.3 degrees. Or if your five-year-old daughter seems warm, it will only take a couple seconds to know how high her fever is with that handheld device you snagged from the drugstore for just $12.
Five Lessons On How To Personalize the Customer Experience – Shep Hyken

Five Lessons On How To Personalize the Customer Experience – Shep Hyken

I love to receive examples of outstanding customer service. I'm always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share today is a great example of personalized and proactive communication.
No Regrets: Georgia’s Stetson Bennett Shows There Is No Single Path To Greatness

No Regrets: Georgia’s Stetson Bennett Shows There Is No Single Path To Greatness

Stetson Bennett turned down playing football at smaller colleges to try his luck at the University of Georgia. "And then I could go somewhere else if it didn't work out rather than balling out and never having that chance here. I didn't want that regret."
“Buy Now Pay Later” Services for Small Retailers – Gene Marks

“Buy Now Pay Later” Services for Small Retailers – Gene Marks

Some of your customers may not have enough cash readily available to buy your products. Others may prefer not to use a credit card. Does this mean you lost the sale? Small businesses are learning this may not be the case, thanks to Buy Now Pay Later options.
Focus On What You Do Well – Don Yaeger

Focus On What You Do Well – Don Yaeger

No, Joel Manby was not meant to play professional sports, but he was undoubtedly meant to be a business leader. This realization became crystal clear two years after college when he was admitted to Harvard Business School and emerged with an MBA in 1985.
How Much Do You Trust Your Customers? – Shep Hyken

How Much Do You Trust Your Customers? – Shep Hyken

When you trust customers, they reciprocate with their trust. Trust is an important and powerful way to build a better relationship with your customers. If you can't trust your customers, you can't expect them to trust you.
Monday Motivation: Winning as One – John O’Leary

Monday Motivation: Winning as One – John O’Leary

"Did you win?" This is a common question asked by parents to their children. Not that it's totally unimportant to win or irrelevant to score, but I prefer a more beautiful example of what real victory and true scoring looks like. Let me explain.