Speaker Media & Blog Posts
We Help Meeting Planning Executives THRILL Their Audiences!
Are You Fighting a War Already Lost? – John O’Leary
When we've experienced the sharp disappointment of being let down by others, when is the right time to accept what happened, embrace what is and move forward into what could be? The example of Hiroo Onoda demonstrates the dangers of clutching it for too long. Let me explain.
Why Google Is Spending $1 Billion On Its Offices-And Other Small Business Tech News This Week
Google announced recently that it plans to spend $1 billion on its central London office space and also anticipates an increase from 6,400 to 10,000 employees. The new office will be designed to accommodate flexible and hybrid working preferences.
We Need to Talk About Tech – Andrew Busch
What happens when something goes from infinity to zero? This is what every portfolio manager is trying to understand after the Federal Reserve indicated it would be raising rates in March and beyond. Why does this matter for tech?
5 Reasons Why the Great Attrition is Great for Your Business – Mary Kelly
You are a great leader and you run a great business. But some of your people have recently quit, and you are wondering if you are as good a leader as you think. You are wondering what could have made them stay.
Intellectual Capital: Making the Intangible Tangible (And Valuable)
As a business leader, do you know what your team is capable of? Do you have a group of critical-thinking individuals, all with specialized tasks that each help the department run in invaluable ways to the organization as a whole?
Secrets to Living Your Dream Life – Marilyn Tam
At the end of the long and exhausting day, you fall into bed bone-tired and weary, feeling that you didn’t accomplish many of the things you had to do, much less the ones you wanted to do. Sigh, is this the life I was born to live?
Refocusing Your Customer-Facing Associates – Chip Bell
We are living in a time of "all about me." The preferred approach to influencing "my way" or "my view" is loud lectures instead of quiet conversations. Rowdy movements are chosen over genuine understanding.
Are You a Thermostat or Thermometer? – Josh Linkner
Your shiny new digital thermometer will ensure that your family room is exactly 69.3 degrees. Or if your five-year-old daughter seems warm, it will only take a couple seconds to know how high her fever is with that handheld device you snagged from the drugstore for just $12.
Five Lessons On How To Personalize the Customer Experience – Shep Hyken
I love to receive examples of outstanding customer service. I'm always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share today is a great example of personalized and proactive communication.
No Regrets: Georgia’s Stetson Bennett Shows There Is No Single Path To Greatness
Stetson Bennett turned down playing football at smaller colleges to try his luck at the University of Georgia. "And then I could go somewhere else if it didn't work out rather than balling out and never having that chance here. I didn't want that regret."
“Buy Now Pay Later” Services for Small Retailers – Gene Marks
Some of your customers may not have enough cash readily available to buy your products. Others may prefer not to use a credit card. Does this mean you lost the sale? Small businesses are learning this may not be the case, thanks to Buy Now Pay Later options.
Happy New Year, uh, Day – Ron Culberson
Even if you haven't put away the decorations, I suspect you have spent the past few weeks putting away enough food and drink for the both of us. And I'm right there with you. Now, it's time to get back to work, back to school, and back to the gym.